FREQUENTLY ASKED QUESTIONS

EWA joyería has been designing, manufacturing, and repairing fine jewelry pieces for over 20 years. All products are made in Colombia using responsibly sourced gold and certified gemstones.

All materials come with a lifetime guarantee and include free initial maintenance or repairs.

We offer the option to use certified lab-grown diamonds in our pieces. Prices vary depending on availability.

EWA joyería uses only eighteen-karat white and yellow gold.

Palladium alloy is used to preserve the quality of white gold.

You can find more information HERE.

All EWA pieces and custom-made jewelry come with a lifetime warranty on the materials, as well as repairs and maintenance with additional discounts.

To view our detailed warranty and return policies:

EWA WARRANTY

EWA Joyería can provide a certificate of authenticity with each diamond jewelry piece. This certificate guarantees authenticity and provides valuable details about the diamond(s).

Additionally, EWA offers the option to use lab-grown diamonds upon explicit request.

For more information about certifications and lab-grown diamonds:

CERTIFIED DIAMONDS

Initial jewelry maintenance is free with your purchase. Within twenty-four months, receive exclusive discounts for cleaning and polishing services.

We recommend maintenance once a year. EWA joyería is not responsible for cleanings performed by workshops other than our own.

In addition to maintenance, EWA provides a detailed care guide.